people. processes. systems.

Your systems should support you and your team, not slow you down.

Pivot Consulting & Design diagnoses what is causing pain in the systems that drive your operations. Fractional HR, benefits audits, and organizational architecture built for how work actually happens.

80%
Employee retention increase through systematic workforce programs
65%
Organizational visibility increase through strategic communications
27%
Benefits error rate uncovered and corrected within 5 weeks
Organizations often think they have a people operations problem, when the real issue is a systems architecture problem. I help you find the causes and work to build the structure you need for optimal health now and in the long run.
Vicky Cannizzaro, Founder

Quantifiable value,
not just advice.

Every engagement produces measurable outcomes: errors found, compliance gaps closed, systems that work without constant oversight.

Benefits Systems Audits

Cross-platform analysis that finds the fissures between your broker, payroll, and benefits systems. Most employers have no one with the fluency to see where the data stops reconciling and trace errors to their source.

  • Benefits platform reconciliation across HRIS, payroll, and carriers
  • Billing and deduction discrepancy identification
  • Compliance gap analysis and corrective action plans
  • Defined deliverables with quantifiable ROI

Fractional HR & People Ops

Embedded, not advisory. Practical HR leadership for organizations that need more than a vendor and less than a full-time hire. Structured around your real operational needs, not a generic retainer.

  • Recruiting infrastructure: ATS, workflows, scorecards
  • Onboarding and training program design and delivery
  • Workforce planning and role definition
  • Payroll, benefits, and HRIS integration support

Organizational Architecture

For founders and leaders who are feeling the pain of compounding issues but can't pinpoint the source. The problem is rarely people. It's the systems, decision pathways, and dependencies built around how one person works. The real work is helping leaders help themselves.

  • Org Dependency Diagnostic: decision, knowledge, and power mapping
  • Leadership coaching and delegation frameworks
  • System architecture redesign for scalable operations
  • Culture assessment and change management

Knowledge Transfer & Succession Planning

When key people leave, the institutional knowledge they carry walks out the door with them. Most organizations don't realize the risk until it's already a crisis. With AI-assisted capture tools, knowledge transfer doesn't have to be a long, tedious documentation project. It can happen naturally, in real time, without pulling your best people away from the work they're already doing.

  • AI-assisted knowledge capture: fast, conversational, not bureaucratic
  • Critical role identification and institutional risk assessment
  • Succession readiness planning and leadership pipeline development
  • Cross-training frameworks that embed knowledge into your systems
10+
Years across nonprofit, public, and private sectors
80%
Retention increase for participating employers
65%
Visibility increase through strategic communications
2x
Employee enrollment in healthcare benefits

Something not working?
Let's talk.

If something important in your organization isn't working and you don't want another short-term solution, start a conversation. No pitch, no pressure.

Lansing, Michigan